Terms of Use & Product Licence

Last updated: September 2026

About These Terms

These Terms of Use and Product Licence (“Terms”) govern your access to and use of CherleneLim.com (“Website”), including any articles, guides, downloads, digital products, templates, prompts, workflows and other materials made available through the Website.

The Website and its products are operated and provided by Cherlene Lim, based in Singapore (“I”, “me” or “my”).

By accessing the Website, downloading a free resource or purchasing a product, you agree to these Terms. If you do not agree, please do not use the Website or its materials.

Website Purpose

CherleneLim.com provides practical educational resources relating to artificial intelligence, work, management, productivity, decision-making and professional development.

The content is intended for general educational and informational purposes. It is not legal, financial, accounting, medical, employment, cybersecurity or other regulated professional advice.

You remain responsible for evaluating the suitability, accuracy and consequences of any information, prompt, workflow, recommendation or output before relying on it.

Artificial Intelligence Disclaimer

Some materials available through the Website explain, incorporate or support the use of artificial intelligence tools.

AI-generated outputs may be incomplete, inaccurate, outdated, biased or unsuitable for a particular purpose. You are responsible for:

  • Reviewing and verifying AI-generated content before using it;
  • Applying appropriate professional judgement;
  • Protecting confidential, personal or commercially sensitive information;
  • Following your employer’s or organisation’s policies;
  • Complying with applicable laws, regulations and professional obligations; and
  • Obtaining qualified professional advice where appropriate.

No particular result, productivity improvement, business outcome or level of accuracy is guaranteed.

You should not enter confidential, proprietary, personal or sensitive information into a third-party AI service unless you have the authority to do so and have confirmed that the service is appropriate for that information.

Purchases and Payment

Prices, product descriptions and included materials will be shown on the relevant product or checkout page.

Payment may be processed by a third-party payment provider. Your use of that provider may also be governed by its own terms and privacy policy.

You agree to provide accurate and complete payment and contact information. You also confirm that you are authorised to use the selected payment method.

Any applicable taxes, charges or currency-conversion fees will be presented at checkout or imposed by the relevant payment or financial service provider.

I may change product prices at any time. A price change will not affect a purchase already completed.

Digital Product Delivery

Digital products are normally delivered electronically through a download page, confirmation page or email sent to the address supplied during purchase.

You are responsible for providing a valid email address and checking your spam, junk and promotions folders.

If you do not receive your product or cannot access the download, please contact me through the contact details provided at the end of these Terms.

You should download and securely retain your purchased files promptly. Permanent hosting or indefinite access to a download link is not guaranteed.

Refunds

Because digital products are supplied electronically and may be accessed or downloaded immediately, purchases are generally final and non-refundable once access has been provided, except where:

  • The product is materially different from its description;
  • The file is defective and I am unable to provide a working replacement;
  • A duplicate payment has been made; or
  • A refund or other remedy is required under applicable law.

A change of mind, failure to use the product, incompatibility caused by your own software or equipment, or dissatisfaction with an outcome that was not guaranteed will not normally qualify for a refund.

To request assistance, contact me with your order details and a description of the problem. Nothing in these Terms excludes any right or remedy that cannot lawfully be excluded.

General Product Licence

Unless a product page or separate written agreement states otherwise, each free or paid digital product is supplied under a limited, non-exclusive, non-transferable, revocable licence for the authorised user’s personal, professional or business use.

Purchasing or downloading a product does not transfer ownership of the product or its intellectual property rights.

Your licence begins when the product is delivered and continues unless it is terminated under these Terms.

Practical AI Toolkit Licence

Each purchase of the Practical AI Toolkit for Managers & Professionals grants one individual purchaser a limited, non-exclusive, non-transferable, revocable, single-user licence to use the Toolkit for their own professional or business work.

One purchase permits use by one individual only, including where an employer, client or organisation pays for the purchase.

The licensed user may:

  • Download and use the Toolkit for their own work;
  • Adapt the prompts, workflows and tools for their own professional needs;
  • Use outputs created with the Toolkit in work performed for their employer or clients; and
  • Keep one reasonable backup copy for personal use.

The licensed user must not:

  • Share, copy, forward, publish or redistribute the Toolkit, its source files or substantial portions of its contents;
  • Give colleagues, clients or other third parties access to the Toolkit;
  • Upload or store the Toolkit on a shared drive, intranet, team workspace, learning platform or other system accessible by multiple users;
  • Make the Toolkit available for organisation-wide or team-wide use;
  • Resell, rent, sublicense, assign or otherwise commercially distribute the Toolkit;
  • Repackage the Toolkit, in whole or in substantial part, as another product, service, training programme, prompt library or resource collection;
  • Use the Toolkit or substantial portions of it to create a competing product or resource; or
  • Remove any copyright, ownership or licence notices included with the Toolkit.

Each additional user requires a separate licence. Teams and organisations must purchase the appropriate number of individual licences or obtain a written team or organisation licence directly from Cherlene Lim.

All intellectual property rights in the original content, structure, wording, design and materials of the Practical AI Toolkit for Managers & Professionals remain owned by Cherlene Lim. Purchasing the Toolkit grants a licence to use it under these Terms; it does not transfer ownership of the Toolkit or its intellectual property rights.

Any third-party names, trademarks, platforms or materials referenced in the Toolkit remain the property of their respective owners.

Free Resources

Free guides, checklists, templates and other downloadable resources are also protected by intellectual property laws.

Unless expressly stated otherwise, you may download and use a free resource for your own personal or professional use.

You may not sell, sublicense, republish, upload, redistribute or present a free resource as your own work. If you wish to share a resource with another person, please direct that person to the relevant page on CherleneLim.com so they can obtain their own copy.

Permitted Use of the Website

You may access and use the Website for lawful personal, educational and professional purposes.

You must not:

  • Use the Website or its materials unlawfully or fraudulently;
  • Interfere with the Website’s security, availability or operation;
  • Attempt to obtain unauthorised access to the Website or related systems;
  • Introduce malicious code, automated attacks or harmful technology;
  • Scrape, harvest or systematically extract Website content without written permission;
  • Copy or republish substantial Website content without permission;
  • Misrepresent the source, authorship or ownership of any material; or
  • Use Website content to train, develop or populate a competing commercial product, content library or dataset without written permission.

Reasonable quotation or reference is permitted where allowed by law and accompanied by appropriate attribution and a link to the relevant page.

Intellectual Property

Unless otherwise stated, the original text, products, downloads, templates, prompts, workflows, graphics, branding and other materials made available through CherleneLim.com are owned by Cherlene Lim or used with permission.

All rights not expressly granted under these Terms are reserved.

“Cherlene Lim”, the names of products displayed on the Website, and associated branding may not be used in a way that suggests endorsement, partnership or affiliation without prior written permission.

Feedback, reviews or testimonials that you voluntarily provide remain yours. By submitting them for publication, you grant me permission to reproduce, edit for length or clarity, and display them in connection with the Website and its products. I will not attribute a testimonial to you publicly without permission where attribution was not reasonably expected.

Third-Party Services and Links

The Website may contain links to or integrations with third-party websites, AI platforms, payment processors, email providers, software tools or other services.

These third parties operate independently and have their own terms, policies and practices. I do not control and am not responsible for their availability, security, accuracy, content or handling of your information.

A link or reference does not necessarily constitute an endorsement. You should review the relevant third-party terms and privacy policies before using a third-party service.

Availability and Changes

I may update, replace, suspend or discontinue any part of the Website or its content at any time.

I may also correct errors in product descriptions, prices or materials. If an error materially affects a completed purchase, I will take reasonable steps to offer an appropriate correction, replacement or remedy.

Although I aim to keep the Website available, uninterrupted or error-free access is not guaranteed. Access may be affected by maintenance, technical problems, security incidents or circumstances outside my reasonable control.

Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its materials are provided on an “as available” and “as is” basis.

I do not guarantee that:

  • The Website or any product will meet every user’s requirements;
  • Any material will be complete, current, error-free or suitable for a particular purpose;
  • Use of the materials will produce a particular professional, financial or business result;
  • Third-party AI tools will remain available or operate consistently; or
  • The Website or downloadable files will always be free from technical defects or harmful components.

Nothing in these Terms excludes any warranty, condition, right or remedy that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by law, Cherlene Lim will not be liable for indirect, incidental, special or consequential loss arising from your use of, or inability to use, the Website or its materials, including loss of profit, revenue, business opportunity, goodwill, anticipated savings or data.

I am not responsible for decisions made, actions taken or content produced based on Website materials, Toolkit materials or third-party AI outputs.

Where liability cannot lawfully be excluded, my total liability arising from a purchased digital product will, to the extent permitted by law, be limited to the amount you paid for that product.

These limitations do not apply to liability that cannot be excluded or restricted under applicable law, including liability for fraud or fraudulent misrepresentation.

Your Responsibility

You are responsible for how you use the Website, its products and any resulting output.

You agree to take reasonable steps to prevent unauthorised access to purchased materials and to notify me if you become aware that your copy has been shared or distributed without authorisation.

You are also responsible for maintaining appropriate backups, security measures and professional review processes.

Suspension or Termination of Licence

I may suspend or terminate access to a product or revoke its licence if there is a material breach of these Terms, including unauthorised sharing, redistribution, resale or sublicensing.

Where reasonably practicable, I will notify you of the breach and give you an opportunity to correct it. Immediate action may be taken where necessary to prevent continuing misuse, security harm or infringement.

Following termination, you must stop using the affected product and delete all copies in your possession or control, except where retention is required by law.

Provisions concerning intellectual property, prohibited use, disclaimers, liability, governing law and dispute resolution will continue after termination.

Privacy

Personal data collected through the Website, purchases, downloads and communications is handled in accordance with the Privacy Policy.

By using the Website, you acknowledge that you have read the Privacy Policy.

Governing Law and Disputes

These Terms are governed by the laws of Singapore.

Before starting formal proceedings, you and I agree to make a reasonable, good-faith effort to resolve the dispute directly.

Subject to any rights or remedies that cannot lawfully be restricted, the courts of Singapore will have jurisdiction over disputes arising from these Terms or the use of the Website and its products.

Changes to These Terms

I may update these Terms to reflect changes to the Website, products, business practices or applicable requirements.

The revised Terms will be posted on this page with an updated “Last updated” date. Material changes will apply prospectively unless otherwise required by law.

The Terms in effect when you completed a purchase will generally govern that purchase, unless a later change is required by law or you agree to the revised terms.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

No Waiver

A failure or delay in enforcing any provision of these Terms does not waive the right to enforce it later.

Entire Agreement

These Terms, the Privacy Policy, the applicable product description and any specific written licence agreed between you and Cherlene Lim form the entire agreement relating to your use or purchase.

If a separately agreed written team or organisation licence conflicts with these Terms, that separate written licence will take priority for the matters it covers.

Contact

For questions about these Terms, product access, licensing or purchases, please contact: hello@cherlenelim.com